1 hour ticket response
We are committed to offering a prompt and proper solution to every technical support ticket sent by a user. Our seasoned customer support staff representatives will examine your request and will think of the best solution. We offer a 1–hour response time guarantee for all customer support tickets. In fact, our average response time has proven to be 20 minutes.
A Premium Customer Care Service
Our client support staff representatives have significant experience in the web hosting service business and are trained enough to find a quick answer to your problem. If, however, the situation at hand is not within the competency of a customer support engineer, the ticket will be sent to a developer or sysadmin for further assistance.
A User–Friendly Help Section
Included in the Website Control Panel is an easy–to–navigate Help Center, which offers a variety of sources of information. You can search through a routinely updated knowledgebase offering web hosting account management articles and web site management articles, watch our educational video tutorials or consult the F.A.Q. archive.