Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
We offer a 60–minute response time warranty for every support ticket or email that you submit to the support staff. We will swiftly reply to all typical queries and forward the matter to our sysadmins in case additional assistance is needed. If you take advantage of our Optional Admin Services package, we will complete any of the included server management services at a time that has been agreed upon earlier.
A Top–Notch Tech Support Service
- We will be online for you 24x7 to reply to any inquiries that you may have pertaining to our Website Control Panel or any of the apps that we have preinstalled for you on the dedicated hosting server. In case you also require assistance with server administration procedures, you can order our Optional Admin Services package, which includes data backup hard disk drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, plus troubleshooting and installation services.
An Intuitive Help Area
Our Website Control Panel has been preinstalled for every dedicated server. Among its functionalities is a very time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can perform. Most help articles have video versions which demonstrate all the operations that you can carry out in a very illustrative way. You will find all the how–to articles and the video tutorials in the upper right corner of each section of the Website Control Panel.