A 99.9% Server Uptime
The benefit of building your very own web hosting platform is that you do not need to worry about compatibility issues – you design a specific set of software tools in such a manner so as to work with a given set of hardware elements. The outcome is something significantly more steady and dependable, as there are fewer potential risks of failure. We have built our cloud hosting platform atop time–tested hardware components in addition to a strongly modified version of Security–Enhanced Linux in order to create an extremely risk–free home for your sites.
This is why, with all our web hosting service plans we offer a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Along with our cloud hosting system, we have also set up our own internal network in each one of our datacenters. Everything is based on top–quality hardware elements manufactured by Juniper. Also, on every router, we’ve placed a firewall with an elaborate algorithm to successfully sift out all dubious requests.
This way, in each of our data centers – in our US based data center, in our UK based data center, in our FI based data center, in our East Europe based data center as well as in our AU based data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting solutions in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you’re unhappy with our services, or if you consider them insufficient, or if you decide that you should have a Linux VPS servers rather than a cloud hosting account – you will receive your money back, no questions asked.
All domain name registrations are non–refundable, but you will retain total control of your domain names even when you close your web hosting account with us.
24/7 Technical Support
If you happen to run a web hosting firm, your technical engineers are of crucial importance. That is the reason why we’ve meticulously hand–picked a very trained group of technical support engineers, each with several years of experience behind his back. Thanks to them, we offer 24x7 support with each of our web hosting solutions.
And not only that, our company offers a 1–hour response time guarantee. All customer service questions are answered in under an hour and our average ticket response time is below 20 minutes!