Being able to contact your web hosting supplier if you have any questions or experience any issues is really important and how fast they will answer and react can be crucial, in particular when your site is business-oriented, as more downtime could mean losing potential clients. The support solutions are a way to distinguish actual suppliers from resellers. The latter in most cases reply just to emails or support tickets and you'll have to wait for a whole day or maybe more in order to get an answer. In case the problem needs a couple of responses, you will end up losing a few days to have a simple problem fixed. When you use an authentic and reliable hosting supplier, you should be in a position to connect with the support at any time and receive a timely response whatever the issue or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Web Hosting
We acknowledge the importance of getting assistance right away, that's why our web hosting
services come with 24/7 tech support plus several means of communication. In case you don't have an account yet, you can easily call us or use our live chat and consult with a live agent, in order to find out about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up purchasing a service that you can't use. If you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires more analysis. In contrast to the vast majority of providers out there today, we answer to all the tickets within an hour, so you will not have to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You can try our support services even before you buy a semi-dedicated server
account from us as we have telephone and online chat support for billing, pre-sales and common queries. Our agents can assist you to choose the most suitable plan or supply you with info about our servers, in order to verify if the system requirements for your sites are met. When you are an existing customer, you'll also be able to contact us through electronic mail or via our ticketing system, which is accessible through the Hepsia hosting Control Panel. We guarantee that any time you employ these 2 ways of correspondence, you will get a response within a maximum of an hour and that’s 24/7, including weekends and public holidays. If you've employed the hosting services of other companies, even big ones, you're able to compare the response time as it ordinarily takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Servers
If you obtain a VPS server
from our company, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have a couple of local telephone numbers in the United States of America, the United Kingdom and Australia along with a live chat service. When you're a current customer and you want assistance with some technical issue that requires additional time to analyze or resolve, you'll be able to open a support ticket through your billing account or you'll be able to send an e-mail message and we will handle the trouble and send you a response within 1 hour. The response time is warranted 24/7, including weekends and holidays, still for many problems it takes less than 30 minutes to get support. The support service covers the VPS and all the pre-installed software it features, so if you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers
All the dedicated server
plans that we provide include 24/7 support through various methods of communication and with a 1-hour maximum response time guarantee. When you want to find out more about the packages or you have any kind of billing or general questions, you are able to call one of the local numbers we have around the world or you can use our live chat support and speak with a live representative. For entirely technical problems which require assistance from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail message, as all of these channels are more appropriate to monitor a given issue. The reply time for them rarely exceeds 30 mins, so you can forget about waiting for a full day in order to get support. The support service is available for any kind of server-related issues, as well as the pre-installed software. If you want assistance for third-party apps, you may consider ordering the Managed Services upgrade that we offer for all of the plans.