You will find plenty of web hosting companies available, still many of them are resellers that have limited resources, particularly when it comes to support. A good way to distinguish them is the option to contact the company by phone. The level of support that you will get via this particular channel of communication may vary based on the service provider - a few of them offer expert telephone support, while others offer common and customer support only because some issues are more time-consuming and it is quicker to be resolved via a trouble ticket, especially if the issue needs to be escalated. However, it is good to know that you could always get in touch with your website hosting provider since there're plenty of small issues which can be managed without difficulty and in a very timely manner with a call, not mentioning that you can get more information regarding the services before you become a client.
Phone Support in Web Hosting
Since we have live telephone support 14 hrs per day, you have the option to call us and talk with one of our customer support representatives to learn more about any of the web hosting service that we provide and ensure that our servers meet the system requirements for your web sites prior to purchasing anything. For your benefit, we have phone numbers on 3 continents and you can call the one nearer to you - in the United States of America, the United Kingdom or Australia. If you are already an existing customer, you can call us about general and billing matters, and about some tech issues. In case the trouble is strictly technical or it requires longer time to analyze, you will have to use our ticketing system, that will enable both you and our technical support team to monitor the information supplied by each side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be sure that there is always someone to help you when you have any queries about the semi-dedicated server plans that we provide. Whether you wish to learn more about our plans, you have a billing issue or some general issue, you can just give us a call. Despite the fact that some more complex issues may need a support ticket to give some time to our technical support crew to investigate, we can help you with many tech questions over the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the U.S.A., Great Britain and Australia, we have local phone lines in all of these countries as well. If you are in another country, we have a global number where you are able to get in touch with us.