If you ever face a problem with your website and are incapable of solving it, ask the respective web hosting provider’s customer support team to help you get the site back online. A fast solution would be the best-case scenario, but a lot of companies reply within twenty four hours or even more, especially if you’re doing business with a hosting reseller. Even if the problem can be swiftly sorted out, your site may not work correctly or may not be available at all for an extended span of time, so you may lose prospective clients because it is very unlikely that anyone would be dying to revisit a site that’s inoperational. That’s why, you ought to make sure not only that you can reach your web hosting provider, but also that they can reply and help you in a well-timed fashion. If an app update does not go as planned or you erase something unintendedly, for example, the site should be fixed promptly in order to avoid extended unreachability.
One-Hour Response Guarantee in Web Hosting
In case you are using any of our web hosting service and you’ve got an inquiry or chance upon a certain obstacle, you can contact us 24-7-365 by submitting a technical support ticket or by sending an email and we promise that you’ll have an answer in no more than sixty minutes. If the issue can be sorted out, we’ll do it before we respond, while in case there’s something that you need to do on your end, we will give you all the necessary details – what settings to check, what workable solutions to try, and so on. Typically, you will get a response within thirty minutes max, which implies that waiting for hours or even for more than a day to obtain help is something inconceivable. Our sixty-minute response time guarantee is valid for any question that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server package from us, you can take advantage of our truly fast support services. You will obtain a response to any support ticket submitted through the web hosting Control Panel or email sent to our technical and client support staff in less than 1 hour. The response time is guaranteed and it is valid irrespective of the matter – technical or billing. It often takes considerably less time to explore and rectify a problem. We’ll provide you with more information in case the solution involves something that should be done on your end. If you contact us during holidays or weekends, the response time will be precisely the same and given that our support team is on duty day and night, you will receive prompt help for virtually any general, technical or billing issue regardless of what time of day or night it is.