A live chat is among the many channels of communication offered by some website hosting suppliers as a part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or technical assistance. This method of contact is quicker compared to a support ticket and it'll make it less likely to misunderstand or misspell a word compared to a call with an agent. What's more, when the trouble that you experience requires some time to be examined and resolved, you'll be able to do something different meanwhile instead of just waiting, as you'd have to do when you call. You can also take advantage of a live chat support service for free provided that you have world wide web access even if your website hosting provider is situated in a different country and they do not have a local phone number you can call.
Live Chat Support in Web Hosting
We supply a live chat assistance service for all of the web hosting service that we offer and we're able to assist you with almost everything live. If you don't have an account with our company yet, we will be able to provide you with more info about the plans so as to help you to get the most suitable package. If you are an active client, we will be able to assist you with any general or billing issue in addition to with various common technical matters, such as an email address installation in a desktop email client. When you cannot give us a call for whatever reason or you are in a country where we don't have a local phone number, the live chat will be the best option to get in touch with us. Needless to say, some issues require more time to analyze and test, therefore you'll have to open a support ticket to our technicians, however, we will save you time and help you with quite a lot of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
Using the live chat support service that we provide with all our Linux semi-dedicated servers, you are able to find the the right answers for any questions you have or get various problems resolved very quickly. Our chat service is online every single day, therefore you will be able to contact a representative even on holidays and weekends. If you're unsure which package would be better for your sites or if our advanced cloud hosting platform covers some system requirements, you may join the live chat before purchasing anything. If you are a present customer, you're able to get more information about billing issues, account settings along with various common technical problems you may have, for example if you can't set up an e-mail account in a client on your PC. Our live chat will save you a lot of time regardless where you are or when you contact us.