A ticketing system is the most widespread channel of communication that web hosting companies offer to their customers. It’s usually part of the billing account and is the quickest way to solve an issue that takes a certain amount of time to investigate or that has to be escalated to a sysadmin. In this way, all comments given by either party will be kept in the same location in the event that someone else wants to work on the given problem and the info in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which means that you will have to log in and out of at least 2 accounts in order to do some procedure or to reach the hosting company’s client support staff. If you want to manage a couple of domains and each one is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. Plus, it could take a significant length of time for the provider to answer your ticket.
Integrated Ticketing System in Web Hosting
The ticketing system that we use for our web hosting service isn’t separate from the web hosting account. It’s part of our full-featured Hepsia hosting Control Panel and you will be able to visit it whenever you need with just a few mouse clicks, without the need to sign out of your web hosting account. The ticketing system features a quick-search field, so you can track the status of virtually any trouble ticket that you have posted in the past, in case you need it. You can also see knowledge base articles that are relevant to various problem categories, which you can pick, so you can discover how to resolve a particular problem even before you actually submit a ticket. The ticket response time is no more than sixty minutes, which implies that you can obtain prompt assistance at any time and in case our support staff advises you to do something within your hosting account, you can do it immediately without needing to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our Linux semi-dedicated servers, was designed with the notion that you should be able to manage everything associated with your semi-dedicated server account from a single place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a query or run into a challenge, you can get in touch with our client care team instantly without having to log in to a completely different system. You can search through your files or check a variety of settings in your account while you post a new ticket or read the response to an older one. If you’ve got a ton of tickets and you would like to track down a particular one, you can use the intelligent search option, which is available in the Help section. We guarantee that you’ll receive an answer in less than 1 hour irrespective of the nature of your question or problem.