A ticketing system is the most widespread channel of communication that web hosting companies offer to their customers. It’s usually part of the billing account and is the quickest way to solve an issue that takes a certain amount of time to investigate or that has to be escalated to a sysadmin. In this way, all comments given by either party will be kept in the same location in the event that someone else wants to work on the given problem and the info in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is not integrated into the hosting Control Panel, which means that you will have to log in and out of at least 2 accounts in order to do some procedure or to reach the hosting company’s client support staff. If you want to manage a couple of domains and each one is hosted in its very own account, you’ll need to use an even larger number of accounts simultaneously. Plus, it could take a significant length of time for the provider to answer your ticket.